Client satisfaction is always guaranteed. We make every effort to exceed our clients’ expectations.

Value Added Option:   Participants at each training workshop are encouraged to send an email within three months following the workshop and expect a personal reply to assist with their learning experience

Sylvia Kestenberg and her team have been developing and delivering training and organization development programs internationally for a distinguished list of clients in business, industry, government and the professions since 1981.

Our dynamic and inspirational on-site programs and public workshops relate to all areas of leadership, management and communication skills.

Services include:

Tips of the week

Dealing with Workplace Conflict


Progress begins with difference.   We need to recognize that conflict is inevitable.
And value the opportunity to improve.

Eight ideas to increase your success in dealing with workplace conflict include:

1. Allow sufficient time to resolve issues.  Do not add undue stress by being in a crunch for decisions.

2. Confirm common ground/common goals.

3. Focus on the words that are being said, rather than the delivery style, facial expression or the tone of voice.

4. Remain unemotional, problem-solving oriented.

5. Repeat in your own .words, their position to seek confirmation and to demonstrate your understanding.  Get their agreement.

6. Ask the other person to paraphrase to demonstrate their understanding of your position.

7. Work at negotiating differences.  Ask “What would it take to...?”

8. Isolate points of disagreement and then brainstorm to develop possible alternatives for each point.

If you would like to suggest a topic for the Tips of The Week column, contact us at info@jobdesignconcepts.com

 
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