The number one priority in every organization
is communication effectiveness. Learning the strategies for
performing positively, assertively and powerfully will enhance
your career and personal success.
Objectives:
• To demonstrate concepts and approaches that will
enhance interpersonal communication.
• To identify barriers to communication and learn the
techniques to remove or minimize them.
• To analyze non-verbal communication and use it as
a motivator.
• To increase listening effectiveness.
• To learn the skills essential to getting your ideas,
plans and feelings across with confidence and conviction
• To practice assertive communication.
• To overcome any reluctance to deal with difficult
situations
• To improve interpersonal relationships, job satisfaction
and task accomplishment
Workshop Outline:
The Communication Process
-Modes of communicating
-The impact of non-verbal communication
-Controlling feelings and emotions
Communication Barriers
-Identifying barriers
-Examining their consequences
-Developing ways to overcome barriers
Active Listening
-Removing personal biases
-Ensuring understanding
-Listening to body language
Questioning Skills
-The benefit of two-way communications
-Knowing how to ask
-Maintaining rapport
Structuring Communication
Organizing to persuade and influence
Using assertive language
Handling Difficult Situations
-Making unpopular requests
-Responding to unreasonable demands
-Saying no, without guilt
-Dealing with criticism
-Disagreeing diplomatically
-Collaborating in conflict situations
-Recognizing when to confront & when to ignore
Format:
• Instructor presentation
• Group exercises
• Full-group discussion
• Simulated experience
Value Added Option:
Participants at each training workshop are encouraged to send an email within three months following the workshop and expect a personal reply to assist with their learning experience.
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Time: 9:00 am to 4:00 pm
Location: Madison Centre, 4950 Yonge Street, Toronto
Fee: $399.00 (5% discount for groups of 3 or more)
Register
online now
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