Objective

Many frustrations and stresses can be traced to discomfort in handling conflict situations

Workshop Outline:

This workshop focuses on the application and practice of the skills necessary to:

1. Identify conflict resolution styles

2. Choose an effective conflict resolution strategy

3. Provide negative feedback

4. Respond to criticism

5. Disagree diplomatically


Format

Instructor presentation
A/V support
Full group discussion
Small group activities
Practice opportunities

Outline

• Differentiating aggressiveness, non- assertiveness and assertiveness

• Using assertive communication

• Being persuasive

• Providing negative feedback

• Saying no, without guilt

• Disagreeing diplomatically

• Controlling feelings and emotions

• Working with others to resolve conflicts

• Learning how to not manipulate or be manipulated

• Recognizing when to confront & when to ignore

Value Added Option:

Participants at each training workshop are encouraged to send an email within three months following the workshop and expect a personal reply to assist with their learning experience.

Time: 9:00 am to 4:00 pm
Location: Madison Centre, 4950 Yonge Street, Toronto
Fee: $399.00 (5% discount for groups of 3 or more)

Register online now