Many job-related frustrations and stresses can be traced to discomfort in handling the following types of situations:

1. Making difficult and unpopular requests of others
2. Responding to unreasonable demands of others
3. Saying no
4. Disagreeing with someone's ideas

We may avoid dealing with these types of situations or may offend others by coming on too strong.

Learn to act assertively by expressing your feelings or thoughts directly and firmly with composure.

Objectives

To learn the skills essential to getting your ideas, plans and feelings across with confidence and conviction

To differentiate between aggressive behaviors which can create antagonism, assertive behavior and passive behaviors, which can hinder your performance

To overcome any reluctance and to practice assertion appropriately in dealing with difficult situations

To improve interpersonal relationships, job satisfaction and task accomplishment

Workshop Outline

• The benefits of assertiveness

• Differentiating aggressiveness, non- assertiveness and assertiveness

• Understanding your rights

• Increasing your self-esteem

• Using assertive non-verbal communication

• Being persuasive

• Using assertive language for negative feedback

• Saying no, without guilt

• Disagreeing diplomatically

• Controlling feelings and emotions

• Collaborating in conflict situations

• Learning how to not manipulate or be manipulated

• Recognizing when to confront & when to ignore

Methodology

• Instructor presentation

• Full-group discussion

• Small-group interaction

• Individual exercises

• Practice exercises

Value Added Option:

Participants at each training workshop are encouraged to send an email within three months following the workshop and expect a personal reply to assist with their learning experience.

Time: 9:00 am to 4:00 pm
Location: Madison Centre, 4950 Yonge Street, Toronto
Fee: $399.00 (5% discount for groups of 3 or more)

Register online now